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Our guides for employers and candidates on how to navigate the entry-level job market.

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Customer Service Roles

How to hire a graduate for a role in Customer Service

Candidate profile:

A committed and patient individual who is able to adapt quickly to different situations and is willing to help others. They should possess a very clear understanding of your product and have a strong work ethic in order to provide exceptional customer service to your clients – after all, the reputation of your business can rest in their hands.

No particular degree is required for a role in Customer Service – the right personality and attitude are more important.

Top skills:

  1. Written & verbal communication
  2. Speaking on the phone
  3. Time management
  4. Multi-tasking
  5. Attention to detail

Non-office experience

  • Ideally the candidate will have some experience in a customer facing role, such as waitressing, front of house or retail which will demonstrate their ability to communicate and interact with customers.

Office experience

  • Any experience which has required the candidate to spend time on the phone dealing with customers or clients is great!

Green flag

  • Someone who is articulate, polite and empathetic

Red flag

  • Poor people skills
  • Bad communication

At interview

  • We’d recommend setting up a scenario where the candidate has to deal with a difficult customer complaint. This is the best way of testing how they react on the spot and how they are able to resolve a situation where something has gone wrong, whilst maintaining composure and remaining polite.
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