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Account Management

How to hire a graduate for a role in Account Management

Candidate profile: A confident, articulate speaker with strong written communication and negotiation skills. Good time-management skills are essential as well as the ability to work across a number of projects at the same time. Budget management and client liaison experience are beneficial as well as an eagerness to really get stuck in.

Account Management, like Sales, does not have specific degree requirements as the right personality and attitude are more important. A degree in Business or Marketing could be beneficial depending on the type of accounts.

Top skills:

  1. Organisation
  2. Written & verbal communication
  3. Hard-working
  4. Attention to detail
  5. Problem-solving

Non-office experience

  • It is a great sign if a candidate has experience in customer facing roles, such as waitressing/waitering or retail. Similarly, participation in university sports and societies suggests good time-management skills.

Office experience

  • Look out for work experience in an office/agency environment in customer service or sales support - a job that required working to deadlines and managing and dealing with clients in a professional capacity.

Green flag

  • Happy to take on high levels of responsibility and quick to pick up new skills

Red flag

  • A badly written or formatted CV and cover letter show a lack of attention to detail which is key for an account management role

At interview

  • Poor people skills at interview should cause alarm bells due to the high level of customer interaction needed for an account management role. You could stage a fake telephone call scenario to see how the candidate holds themselves.
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